Situated right in the city centre just a 10-minute drive from Tunjungan Plaza Shopping Mall, Mercure Surabaya offers modern and cosy accommodation with an outdoor swimming pool, free WiFi in all areas of the property, and free on-site private parking for guests who drive. The property also has meeting/banquet facility for special events. It takes a 10-minute drive from the property to the Submarine Monument and Raya Gubeng Railway Station. The historic Grand Ampel Mosque is reachable within a 20-minute drive. Getting to Juanda International Airport will take around 30 minutes by car. The cosy rooms at Mercure Surabaya are all air-conditioned and each one is fitted with a cable TV, a fridge, minibar, wardrobe, and an en suite bathroom featuring bath or shower facility, slippers, bathrobes, and free toiletries. Fresh towels and linen are also provided. Guest can enjoy Surabaya city view from the room. The concierge service at the 24-hour front desk are available to help guests with laundry requests, arranging car hire and babysitting service, as well as organising massages at the on-site spa and wellness centre. Other facilities like fitness centre, luggage storage, newspapers, safety deposit box and sauna are accessible for free. The property also offers its four on-site dining outlets like the Lanhua Restaurant serving Chinese dishes for lunch and dinner, and Trimurti Restaurant's all-day Indonsian and western dining option. The Coffee Cafe presents scrumptious and refreshing light snacks as well as beverages, and the Ebisu Restaurant offerung an array of delicious Japanese menu during lunch and dinner.

Mercure Surabaya terletak di kawasan pusat bisnis Surabaya. Hotel ini menawarkan Wi-Fi dan kamar elegan yang luas dengan penyejuk udara. Terdapat sebuah kolam renang dan parkir pribadi gratis. Kamar di Mercure Surabaya dihias dengan gaya, dengan lantai kayu dan dekorasi cerah. Dilengkapi dengan TV kabel dan kamar mandi pribadi. Tamu di Mercure Surabaya Hotel dapat memilih dari 2 restoran atau kafe yang melayani makanan ringan dan minuman. Dengan lokasi pusat di Jalan Raya Damo, Surabaya Mercure hanya 30 menit berkendara ke Bandara Internasional Juanda. Kurang dari 10 menit berjalan kaki dari Tunjungan Plaza dan Stasiun Kereta Api Gubeng.